Shipping and Returns

Products will be delivered to the delivery address indicated during the order process.

Orders are only prepared and delivery times begin once full payment has been received by Antoinette Poisson.

Deliveries cannot be made to hotels or PO boxes. The delivery charges applicable to Orders are those indicated on the Site at the time of the order.

The Customer has the possibility of choosing between:

• despatch by the French Post Office via its Colissimo service with signed for delivery within 5 to 10 days for Metropolitan France and 8 to 30 days for other destinations. Colissimo shipping costs are free for purchases over €500.
  

• Express delivery within 1 to 2 days in Metropolitan France and 2 to 6 days for other destinations.

It is the responsibility of the customer to refuse to take delivery of any parcel with signs of damage or whose packaging was damaged during its transport, at the time of delivery by the carrier. If a damaged parcel is accepted by the customer, it equates to acceptance of the goods in the condition in which they are to be found, and the Antoinette Poisson company cannot be held liable for any damage caused to the goods by the carrier.

In the case of transport-related damage to the box itself or the Antoinette Poisson products being noted, the Customer undertakes to note this on the carrier's delivery slip. The Customer undertakes to submit their claims, in the case of damaged, non-conforming or defective products, within a timeframe of 48 hours following receipt of the goods, accompanied by photos supporting their claims, by sending an email to info@antoinettepoisson.com. If no claim is made or reservation expressed on this score within this timeframe, the products cannot be taken back or exchanged. Any damaged Antoinette Poisson product will be replaced. The timeframe for this replacement, that will vary according to the product, the quantities concerned and available stocks, will be confirmed to the Customer after their claim has been submitted.

If there is a delay in the despatch of an order, an email will be sent to the Customer to inform them of the possible impact on the delivery time indicated to them.

If Antoinette Poisson fails to fulfil its obligation to deliver the product(s) or provide the service by the date or within the timeframe provided for in the first paragraph of Article L. 216-1 of the French Consumer Code or, failing this, at the latest thirty days after the conclusion of the contract, the Customer may cancel the contract, by means of a letter sent by recorded delivery with return receipt or a document on another durable medium, if, after having requested Antoinette Poisson by the same means to deliver the product(s) or provide the service within a reasonable additional timeframe, Antoinette Poisson fails to do so within this timeframe.

The contract shall be considered as cancelled on receipt by Antoinette Poisson of the letter or document informing it of this cancellation, unless Antoinette Poisson has delivered the product(s) or provided the service in the meantime.

The Customer may cancel the contract immediately if Antoinette Poisson refuses to deliver the product(s) or provide the service or if has not fulfilled its obligation to deliver the product(s) or provide the service by the date or within the timeframe provided for in the first paragraph of Article L. 216-1 of the French Consumer Code and this date or timeframe constitutes for the Customer an essential condition of the contract. This essential condition will result either from the circumstances surrounding the conclusion of the contract or an express request made by the consumer before the conclusion of the contract.

If the contract is cancelled under the conditions provided for in Article L. 216-2 of the French Consumer Code, Antoinette Poisson shall refund all sums paid to the consumer, at the latest within fourteen days following the date on which the contract was cancelled.

In the case of delivery by a carrier, the Antoinette Poisson company cannot be held liable for late delivery if this is due exclusively to unavailability of the customer after several propositions have been made concerning the delivery date and time.