Click on the "My account" icon in the top right-hand corner of our website, and then on "Create an account". Then follow the instructions.

Save time when placing your next order: your personal information (such as your name and address) is recorded, and therefore automatically filled in when you place an order. You will also find more easily your order history and the details of your orders.

If you already have an account, simply click on the "my account" icon, which is located at the top right of our website. Then enter your login details.

Log in to your account. You will then be able to modify your information. If you wish to delete your account, please contact us at the following address: info@antoinettepoisson.com

Click on "My Account" at the top right of our website, then "Forgotten your password?". Once you have entered the address associated with your account, an email will be sent to you allowing you to reset your password.

By subscribing to our newsletters, you will receive emails about Antoinette Poisson news (news, events, etc.). Go to the bottom of our website, you will find a box in which to enter your address. Click on "OK". Registration is free and does not commit you to anything; you can unsubscribe at any time.

Simply click on the unsubscribe link at the bottom of our newsletters.

If you wish to obtain assistance, please contact our sales department by email at the address info@antoinettepoisson.com or by phone at +33 (0)2 97 35 44 67

Please contact our sales department, which will do its best to meet your needs: info@antoinettepoisson.com

If you have just placed an order, please be patient, the confirmation email may take some minutes to arrive. You should also consider looking in your spam folder to check that the email has not been sent to it by mistake. If you still cannot find your confirmation email, please contact our sales department at the email address info@antoinettepoisson.com

You may pay for your purchase online by debit or credit card (VISA, MasterCard, Carte Bleue), PayPal or SEPA bank transfer.

If you are an architect or decorator, please go to the page dedicated to you in order to create an account. Once your account has been created, you can order our wallpapers and fabrics directly online at preferential prices.

For any wholesale request, please contact our sales department info@antoinettepoisson.com

Delivery charges are calculated in the light of the weight and volume of the parcel. I n the case of delivery outside Metropolitan France, administrative and/or customs charges may be applied. Import duties, taxes and brokerage fees are not included in the price of our products or in the delivery charges. These expenses are payable by the purchaser. We suggest that you contact the customs office of your country to find out the amount of these duties and taxes.

By placing an international order (delivery outside the Schengen Area), the purchaser undertakes to comply with the laws, regulations and restrictions of their country which may apply at the time of the purchase of our products. If the product(s) is/are seized and destroyed by the customs, we will NOT be responsible for this loss, or for refunding
delivery charges.

When not indicated when you place your order, a typical despatch time (that is to say the time taken to process and prepare the parcel, between the validation of your order and the date of despatch) is a maximum of one week. When a product is not currently in stock, you will have the possibility of ordering it, in which case the despatch time will be specified.

For private individuals, we offer a choice between standard and express delivery. You will be informed of the delivery charges and times at the time of payment, in the light of the weight and volume of your parcels and the country of destination.

For professionals, all orders are despatched by express delivery, with delivery taking place within a maximum of 48 hours.

Once your order has been despatched, you will receive a link by email enabling you to track your parcel.

If you do not receive this email, you may contact the sales department by email at the address info@antoinettepoisson.com in order to be informed of the estimated delivery date.

When you place your order, you may choose to collect your order free of charge from our shop-workshop located in Paris's 11th arrondissement. The despatch times will be the same.

The shop-workshop A Paris chez Antoinette Poisson is open from 1 p.m. to 7 p.m. from Wednesday to Saturday at the following address: 12 rue Saint-Sabin, 75011 PARIS, Tel. +33 (0)1 77 17 13 11

If upon receipt of your package you notice that it is damaged, please make written reservations on the delivery note and give it to the delivery person upon receipt of your order. Please then take a photo of the document as proof and send it to us within 48 hours at info@antoinettepoisson.com.

If the delivered items are damaged, do not conform to your order, or if your order is incomplete, please contact our sales department at info@antoinettepoisson.com. We will do our best to resolve the issue.

We accept the return of an item in its original condition, with a full refund of the product if it does not meet your expectations.

In this case, please contact our sales department info@antoinettepoisson.com within 14 days of receipt, indicating your order number and the item in question. The return shipping costs and insurance costs are the responsibility of the buyer.

Returns or exchanges are processed within 48 hours of the product being returned, subject toreceipt of the product intact and subject to stock.

All our wallpapers are printed in France, in our workshop in Port-Louis in Brittany.

Non-woven wallpaper is obtained by assembling compressed textile fibres. This type of covering has many advantages such as the ease with which it can be hung. Unlike classic wallpaper, the glue is not applied on the back of the wallpaper but directly on the walls.

Our wallpapers have a thickness of 165g/m2.

We only use very high quality solvent-free pigment inks.

Our custom calculator will enable you to define your requirements. However, if you wish to order wallpaper for a project whose dimensions cannot be taken into account by our calculator, do not hesitate to contact us. All our wallpapers can be printed to custom specifications. For personalised advice that is perfectly tailored to your project, we invite you to contact our sales department at info@antoinettepoisson.com

We recommend a special non-woven paper glue.

You can download our installation instructions.

Please note that depending on the ambient humidity level, the fact that the humidification of the paper by the glue stretches it or even the imperfections of the walls, a slight shift may be noted from one roll to the next during installation. To limit inconvenience, we recommend carefully aligning the patterns at eye level, in order to let any possible offset spread towards the top and bottom of the roll.

We recommend that you gently dab the stain with a damp sponge. Wipe gently with a clean white cloth.

Our wallpapers must not be put in direct contact with water (in a shower for example), but they can cover the walls of a bathroom without any problems. In the case of occasional splashes, gently dab the wallpaper with a clean white cloth (without rubbing).

We can study the feasibility of creating bespoke wallpaper based on a wallpaper in our collection or by creating a new pattern in the context of a collaboration. Our sales department info@antoinettepoisson.com is at your disposal for all requests.

Check your roll, the strips are rolled up on each other. If this is not the case, you can contact us at info@antoinettepoisson.com or +33 (0)2 97 35 44 67

Our wallpapers are not designed to meet the French M1 or M2 standards. However, if your requirements necessitate this, please contact the sales department at the email address info@antoinettepoisson.com to have printing carried out on a suitable medium.

The printed fabrics are sensitive to light (sunlight and moonlight). To preserve their colours for a long time do not directly expose them to a light source on a continuous basis.

Our fabrics are suitable for use in a normal domestic context (sofas, armchairs, chairs, etc.). For professional use (hotels, catering) which entails greater wear, please contact our sales department at the email address info@antoinettepoisson.com to study feasibility.

We recommend washing at 30°C.

Our fabrics are not designed to meet the French M1 or M2 standards. However, if your requirements necessitate this, please contact the sales department at the email address info@antoinettepoisson.com to study feasibility.

You can apply a waterproofing agent to all our linen and cotton fabrics. You must carry out a test beforehand to verify that the colours are not altered.